//iSmart Terms & FAQs

iSmart Protection

Package Terms & FAQs

Please contact us at [email protected]

Please email us at [email protected] or Click Here for our contact information.

You should register your device at the time you purchase your plan; however, you have thirty (30) days to register your device. If you purchase a plan without a serial number, please select the “Do Not Have” option at Checkout. Once you have the device, please visit the My Devices section of My Account to input the serial number.

Yes. Once you purchase an iSmart Plan, you or the gift recipient will have thirty (30) days to register their device(s) with us. This may be done online, at the time of purchase or by contacting a customer service representative with the registration information.

Upon sign up, you received an email with all of your login credentials. If you lost or forgot your password, please click here to do a password reset.

You may cancel your policy at any time. Cancellations within 30 days will receive a 100% refund or prorated if cancelled after 30 days.

Yes. Your iSmart Protection is transferable for the remainder of the warranty period for a small fee. iSmart needs to be notified by the original owner for the plan to be transferred so that we know the device has not been stolen. Please email us at [email protected]

If you have changed your device due to a warranty replacement or purchase, please contact us at [email protected] or call us at (866)664-4747 to provide us with the service details.

If your device cannot be repaired, we will replace it with a like kind and quality. Please refer to the Terms and Conditions for full details.

If you mailed your device into iQue Repair to be repaired, we will contact you once we’ve diagnosed the problem and arrange for return mailing. iSmart Plans will return your device Priority Mail unless you indicate that it needs to be expedited and is prepaid. Most devices are typically repaired the same day they are received. If you are local, same-day repairs are often an option. If you are not local, please allow time for mailing to and from the facility.

You can have your device repaired as many times as it needs to be repaired while covered under any one of the plans. No other warranty program provides the same type of coverage iSmart Pans do. Think repair, not replace.

The iSmart Protection does not include protective shield replacement, however if you wish to have your device protected with a shield after the repair has been completed, we have partnered with top screen protection brands and can put a new shield on your device for an additional fee. Visit our Claims page here and at the bottom of the page, check the box to add a Screen Protector to your order prior to printing off your form.

If you are filing a claim on your device, your credit card will be charged prior to the return of your item. We will call you with authorization of repairs and to discuss the amount we will be charging your card for expedited postage, repair deductibles and additional purchases. Repairs will not be made if your card is declined.

You are responsible for paying shipping costs when mailing in your device. iSmart Plans will ship your device back to you after repairs via USPS Priority Mail. Please ship your device USPS Priority Mail or other methods but ensure you equip your package with a tracking number and insurance. We are not responsible for lost or damaged devices.

You may find out your iSmart Plan by visiting the My Subscriptions page within the My Account section. You will see your Plan type in the first column titled Product/s.

Please look at our Submit A Claim page that will detail where to send your device and what information you will need to send in with it. Please send in a completed Claim Form with your device.

Customers may call the Customer Service Department at (866)664-4747 but will be redirected to the nearest iQue Repair facility to triage the device.

ur iSmart Monthly Plan has a minimum 6 month requirement before cancellation. You may view/cancel your Subscriptions by visiting the Subscription page HERE within My Account. Click Edit next to the Subscription you would like to cancel, select Cancel Subscription.

If you need to change out your card information at anytime, please email us at [email protected] or give us a call at 801-508-4349.

Our Deductible rates are listed on our iSmart Protection page.

Yes we do. Not every organization has the same needs or number of iDevices and they all operate in different working environments. We meet with each organization individually to customize a program for your particular needs. Contact us at 1-855-IQUEREPAIR or [email protected] for additional information.

Upon sign up, we took your first payment. Each consecutive 30 days, we will attempt to charge your credit/debit card on file on the same date each month. If your billing date does not fall on a business day, we will process the transaction prior to the weekend.

You can have your device repaired as many times as it needs to be repaired while covered under any one of the plans. No other warranty program provides the same type of coverage iSmart Pans do. Think repair, not replace.

With iSmart Protection you will receive Fast, Affordable Service and Unlimited Repairs. When it comes to repair, several warranties do not provide coverage at all for accidental damage, and others limit the number of repairs you can claim. We do not limit you and offer affordable deductibles so repairs are all around easy. Compare and save with your very own iSmart Plan.

iSmart Protection Terms & Conditions

If you were a customer prior to March 2018 click here.

Cell Brokerage Protection Plan (“Plan”)

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY: It describes the protection You will receive in return for payment by You. Please keep this document in a safe place along with the sales receipt You received when You purchased Your Covered Product, as You may need them to verify Your coverage at the time of service.

  1. DEFINITIONS.
    1. “Covered Product” shall mean the product identified on the Declarations Page of this Plan.
    2. “We”, “Us”, and “Our” shall mean the Provider/Obligor of this Plan who is Dealers Alliance Corporation, 240 N. Fifth Street, Suite 350, Columbus, OH 43215, 800-282-8913. In Florida, the Obligor is Dealers Assurance Company (License No. 02977), 240 N. Fifth Street, Suite 350, Columbus, OH 43215. In Wisconsin, the Obligor is Cell Brokerage, LLC, 9970 W. Cheyenne Avenue, Las Vegas, NV 89129.
    3. “Administrator” shall mean Cell Brokerage, LLC., 9970 W Cheyenne Ave., Las Vegas, NV 89129, 866-664-4747, who is the entity responsible for providing administrative services for this Plan.
    4. “You” and “Your” shall mean the individual or entity who purchased this Protection Plan or the individual or entity to whom this Protection Plan was properly transferred in accordance with these Terms and Conditions.
  1. WHEN YOUR PLAN BEGINS.  Your Plan begins on the later of
    1. The date You purchase the Covered Product; or
    2. The date Your original Covered Product is delivered to You.
  1. TERM AND COVERAGE PERIOD.  Refer to the Declarations Page of this Plan to determine the term of this Plan.  Coverage under Your Plan will end on a future date as specified on the Declarations Page of this Plan unless the Plan is renewed, cancelled, or Our obligations under the Plan become fulfilled in their entirety, in accordance with Section 11.
  1. RENEWAL.  Upon expiration of the set period of Your Plan, Your coverage will continue thereafter on a month-to-month basis, but only if You receive a notice from Us inviting You to continue Your Plan on a monthly basis thereafter and promptly confirm in the manner specified in that notice that You would like to continue Your Plan.
  1. WHAT IS COVERED:  Coverage under this Plan is subject to a deductible if specified on the Declarations Page of the Plan.  Subject to Your payment of the deductible (if applicable) for a claim submitted on the Covered Product, We will provide service if You notify Us of a hardware failure that occurred during the coverage period resulting from:
    1. Normal wear and tear;
    2. Damaged or defective buttons or connectivity ports located on Your Product;
    3. Dust, internal overheating, internal humidity/condensation;
    4. Defects in materials or workmanship not covered under the manufacturer’s warranty.
    5. Defective pixels, when such defect significantly impairs functionality.
    6. Accidental Damage from Handling (“ADH”).  If specified on the Declarations Page of Your Plan, We will cover claims as a result of accidental damaged from handling.  ADH Coverage only applies to an operational or mechanical failure that is the result of an unexpected and unintentional event (e.g. drops and spills) that arises from Your normal daily usage of the Covered Product as intended for such Covered Product.  We may ask You to provide an explanation of where and when the accident occurred with a detailed description of the actual event. We may deny Your claim if You fail to provide information relating to the accident when asked. We also reserve the right to determine the applicability of ADH Coverage based upon the condition of the Covered Product at the time of the claim.
    7. Battery Coverage.  Battery Coverage includes one (1) battery repair or replacement, when the original rechargeable battery is defective as determined by Us and at Our sole discretion.
    8. Power Surge.  Operational failure resulting from a power surge while properly connected to a surge protector. You may be asked to provide Your surge protector for examination.
  1. HOW TO RECEIVE SERVICE. File a claim online at www.cellbrokerage.com or call Us toll-free at 1-866-664-4747 and explain the problem. We will attempt to troubleshoot the problem You are experiencing. If We cannot resolve the problem, You will be provided instructions regarding how We will service your product, as described below:
    1. Repair Your Covered Product, or
    2. Provide a new or refurbished product of equal features and functionality, or
    3. Provide a cash settlement or a gift card reflecting the replacement cost of a new product of equal features and functionality at a cost not to exceed the Limit of Liability.
  1. YOUR OBLIGATIONS TO RECEIVE SERVICE.  To receive service under the Plan, You agree to comply with each of the terms listed below:
    1. You will provide a copy of this Plan and a copy of Your purchase and exchange receipts, if requested;
    2. You will provide information about the symptoms and causes of the issues with the Covered Product;
    3. You will respond to requests for information, including but not limited to the Covered Product serial number, model, version of the operating system and software installed, any peripheral devices connected or installed on the Covered Product, any error messages displayed, the actions which were taken before the Covered Product experienced the issue and the steps taken to resolve the issue;
    4. You will follow instructions We give You, including but not limited to:  refraining from sending Us products and accessories that are not subject to repair or replacement service and packing the Covered Product in accordance with shipping instructions;
    5. You will make sure to back up software and data residing on the Covered Product prior to obtaining service from Us;
    6. If You elected to pay for Your Plan purchase price on a monthly basis Your payments may not be past due to receive service.
  1. HOW WE PERFORM SERVICE.  In the U.S., We will provide service to You through one or more of these options, as specified on the Declarations Page of Your Plan:
    1. Advanced Exchange.  A replacement device will be shipped to You.  We may require a valid credit card to be on file with Us to receive Advanced Exchange service.
      1. 10 Days To Ship Defective.  Within ten calendar days of receipt of Your replacement device, You must ship or deliver the defective device to Us.
      2. Non-Return Fee.  In the event You have been provided with a replacement device, but You have failed to return Your defective device to Us, You will be assessed a non‐return device fee equal to the MSRP of the replacement device on the credit card that You have on file with Us.
    2. Mail-in Service.   You will be responsible for shipping the Product to the service center.  We will provide You prepaid way bills and You will ship the Covered Product to a service center in accordance with our instructions.  At our discretion, We will either return the Covered Product to You following repair or provide a replacement product or cash settlement.  We will pay for shipping to and from Your location.
    3. Carry-In Service.  You are responsible for transporting Your Product to and from the designated service center. If Our diagnosis indicates that the Failure is not covered by this Plan, You may be responsible for all service fees incurred for such diagnosis.  You may be required to sign a service order disclaimer or other service order terms to obtain repairs.  This service order disclaimer or other service order terms do not form a part of this Plan and are a separate legal document.
  1. INTERNATIONAL SERVICE. If Your Product needs repair while traveling abroad, You may file a claim online at www.cellbrokerage.com, or call 866-664-4747 to obtain authorization.  Once You have obtained claim authorization You should contact the manufacturer to identify a manufacturer-authorized servicer, or other reputable service provider, to receive service.  You are required to pay the service provider for repairs and then submit the repair bill for reimbursement by Us.  This documentation should be emailed to Us within 30 days following the repair.
  1. WHAT IS NOT COVERED
    1. Loss or damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer’s specifications and owner’s manual including:  failure to properly clean and maintain, improper electrical/power supply, improper equipment modifications, attachments, installation or assembly, vandalism, animal or insect infestation, battery leakage, operation in extreme environmental conditions (including extreme temperature or humidity), or any other specification as determined by the manufacturer;
    2. Pre-existing conditions or problems known to You;
    3. Cosmetic damage (e.g., scratches, tears, dents and broken casing) that does not otherwise affect or impede the functionality of the Covered Product or materially impair its use;
    4. Theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Product;
    5. Damage caused by accident (unless you have purchased ADH Coverage and it is a covered event as stated in Section 5.f.);
    6. Acts of God including lightning, fire, flood, earthquakes or other external causes;
    7. Damage caused by contact with any human or animal bodily fluids;
    8. Products with serial numbers that have been altered, defaced or are different than the serial number that our records indicate for the Covered Product unless you show that you received a replacement product from the manufacturer under the manufacturer’s warranty;
    9. Damage to, or loss of, any software or data residing or recorded in your Covered Product (when providing repair or replacement service);
    10. Products purchased outside the U.S.;
    11. Manufacturer defects or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise);
    12. Preventative maintenance on the Covered Product;
    13. Damage that is secondary damage or any damage that would be ordinarily covered under a primary insurance policy; and
    14. Protection against any other act or result not explicitly covered by this Plan.
  1. LIMIT OF LIABILITY.   WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.  Our obligations will be fulfilled under this Plan if:

(a) We replace your Covered Product with a new or refurbished device or issue You a cash settlement or gift card for its current market value not to exceed the original purchase price of Your Covered Product excluding taxes; or
(b) if We have fulfilled the maximum number of claims during Your Plan term as indicated on Your Declarations Page.

  1. CANCELLATION.  You may cancel this Protection Plan for any reason at any time. To cancel it, log in to www.cellbrokerage.com or contact Us toll-free at 1-866-664-4747, seven days per week. If You cancel this Protection Plan within the first thirty (30) days after purchase of this Protection Plan, You will receive a full refund less the value of any service provided to You under this Plan.  If You cancel after the first thirty (30) days from the purchase date of this Protection Plan, You will receive a pro rata refund based on the time remaining on Your Protection Plan less the value of any service provided to You under this Plan.  We may cancel this Protection Plan at Our option on the basis of nonpayment, fraud, or material misrepresentation by You. If We cancel Your Protection Plan, You will receive a pro rata refund less the value of any service provided to You under this Plan.  If We cancel this Plan for non-payment,  We will provide notice at time of cancellation.
  1. TRANSFERRING YOUR PLAN. In order to transfer your plan, You must call 1-866-664-4747.  We will provide service in respect of the Covered Product to the original purchaser of this Plan or any person that is in lawful possession of the Covered Product. At Our discretion, we may ask questions and take steps to verify that the person seeking service is in lawful possession of it and, in some cases, whether the serial number of the device matches Our records concerning the Covered Product. If ownership of the Covered Product has changed and/or the responsibility for the Plan has changed, We will, update Our records to reflect the transfer of ownership and/or responsibility for the Plan. The original purchase receipts, as well as any service repair receipts or exchange receipts, should be transferred to the new owner.
  1. GENERAL.

This Plan is not a contract of insurance.  However, Our obligations under this Plan are insured by Dealers Assurance Company, 240 N. Fifth Street, Suite 350, Columbus, OH 43215, 800-282-8913.  In the event We cease to operate, become bankrupt or fail to pay any claim covered under this Plan within sixty (60) days, You may file a direct claim with Dealers Assurance Company.

  1. ENTIRE CONTRACT:

Unless amended by State Specific Provisions, this Protection Plan sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.

  1. STATE VARIATIONS:

The following state specific requirements apply if Your Plan was purchased in one of the following states and supersede any other provision within Your Plan.
Alabama, Arkansas, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, South Carolina, and Wyoming:  If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan.

 

Alabama: If We cancel this Plan, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice will state the effective date of the cancellation and the reason for the cancellation.  Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.

Arizona: CANCELLATION – No claims incurred or paid will be subtracted from any refund. WHAT IS NOT COVERED – We shall not provide coverage only for those specifically listed items in the “WHAT IS NOT COVERED” section.

California: Cell Brokerage, LLC., (License No. SA-81) is the Plan Administrator and Dealers Alliance Corporation (License No. SA-54) is the Obligor for this Plan.  If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan. You may cancel this Plan for any reason, including, but not limited to, the Covered Product being sold, lost, stolen or destroyed. If You decide to cancel Your Plan, and Your cancellation notice is received by the Administrator within thirty (30) days of the date You received the Plan, and You have made no claims against the Plan, You will be refunded the full Plan price; or if Your Plan is cancelled by written notice after thirty (30) days from the date You received this Plan or You have made a claim within the first thirty (30) days, You will be refunded a pro-rated amount of the Plan price. If We cancel this Plan, You will be refunded a pro-rated amount of the Plan price.

Connecticut: In the event You are unable to resolve a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Covered Product, the cost of repair of the Covered Product and a copy of the warranty Plan agreement. You may cancel Your Plan if the Covered Product is sold, lost, stolen, or destroyed. YOUR RESPONSIBILITY: It is Your responsibility to follow the manufacturer’s specifications for the use and care/maintenance of the Covered ProductIf Your Plan expires during the time of an approved repair or replacement, this Plan is extended until the repair or replacement has been completed.  Our obligations under this Plan are insured by Dealers Assurance Company, 240 N. Fifth Street, Suite 350, Columbus, OH 43215, 800-282-8913. In the event We cease to operate, become bankrupt or fail to pay any claim covered under this Plan within sixty (60) days, You may file a direct claim with Dealers Assurance Company by submitting your written request along with all claim documents to the address above.

Florida: This Plan is between the Provider, Dealers Assurance Company (License No. 02977) and You, the purchaser. You may cancel Your Plan by informing the retailer or the Administrator, Cell Brokerage, LLC., of Your cancellation request. In the event the Plan is canceled by You, return of the premium shall be based upon ninety percent (90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. In the event the Plan is canceled by the Administrator or Provider, return of the premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. The rates charged to You for this Plan are not subject to regulation by the Florida Office of Insurance Regulation.

Georgia: If We cancel this Plan, We shall mail a written notice to You at Your last known address at least thirty (30) days prior to cancellation. The notice will state the effective date of the cancellation and the reason for the cancellation. This Plan will be interpreted and enforced according to the laws of the state of Georgia.  In no event will claims be deducted from any refund.

Hawaii:  If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan.

Indiana: Your proof of payment to the issuing vendor for this Plan shall be considered proof of payment to the insurance company which guarantees Our obligations to You. This contract is not insurance and is not subject to the Indiana insurance law.

 

Maine: If We cancel this Plan, We shall mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation. The notice will state the effective date of the cancellation and the reason for the cancellation.

Maryland: If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan.
Minnesota: If this Plan is canceled for non-payment, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation.  If We cancel this Plan for any other reason, We shall mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation.  The notice will state the effective date of the cancellation and the reason for the cancellation.

Missouri: Our obligations under this Plan are insured by Dealers Assurance Company, 240 N. Fifth Street, Suite 350, Columbus, OH 43215, 800-282-8913.  In the event We cease to operate, become bankrupt, or fail to pay any claim covered under this Plan or fail to refund the unearned portion of the Plan Price within sixty (60) days, You may file a direct claim with Dealers Assurance Company.  In no event will claims paid be deducted from any refund.

Nevada: In no event will claims be deducted from any refund. If We cancel this Plan, We shall mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation. The notice will state the effective date of the cancellation and the reason for the cancellation.  WHAT IS NOT COVERED, Section 10, item l is deleted and replaced with the following: Coverage under this Plan is applicable only after the limits of any existing contract, warranty, or policy covering the Covered Product has been reached.  However, this Plan will provide coverage for other components of the Covered Product which are specifically identified as covered under this Plan and which are not covered by any other contract, warranty, or policy.

New Hampshire: In the event You do not receive satisfaction under this Plan, You may contact the New Hampshire Insurance Department at, 21 South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.

New Jersey: The Provider/Obligor is Dealers Administrative Services Corporation.

New Mexico: If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within sixty (60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan. If We cancel this Plan, We shall mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation. The notice will state the effective date of the cancellation and the reason for the cancellation. This Plan is insured by Dealers Assurance Company. If the Plan provider fails to pay You or otherwise provide You with the covered service within 60 days of Your submission of a valid claim, You may submit Your claim to Dealers Assurance Company at 240 N. Fifth Street, Suite 350, Columbus, OH, 800-282-8913. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of Insurance at 855-427-5674.

New York: The Provider/Obligor is Dealers Administrative Services.  If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan.

Oklahoma: Dealers Alliance Corporation Service Warranty Association License No. 44197929.  This is not an insurance contract. Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. CANCELLATION – The cancellation section of this contract is deleted in its entirety and replaced with the following: If You cancel this Plan within the first thirty (30) days and no claim has been authorized or paid within the first thirty (30) days, We will refund the entire Plan purchase price. If You cancel this Plan after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the provider fee shall be based upon ninety percent (90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the Plan. If We cancel this Plan, return of the provider fee shall be based upon one hundred percent (100%) of unearned pro-rata provider fee less the actual cost of any service provided under the Plan.

South Carolina: If You have any questions regarding this Plan, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.

Texas: Cell Brokerage, LLC., Service Contract Administrator No. 259. If You have any questions regarding the regulation of the Plan Provider or a complaint against the Obligor, You may contact the Texas Department of Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202. A ten percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your cancellation request. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the 45th day after the date on which the Plan is canceled. These provisions apply only to the original purchaser of the Plan.
Utah: This Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Property and Casualty Guaranty Association. Section 12, Cancellation by Us, is deleted and replaced by the following: We may only cancel this Plan for material misrepresentation, nonpayment by You or a substantial breaches of contractual duties by You relating to the covered product or its use. If We cancel this Plan for non-payment, such cancellation will be effective ten (10) days after the mailing of notice. If We cancel this Plan for material misrepresentation or a substantial breach of duties, such cancellation will be effective thirty (30) days after mailing of notice. Section 6, How to Receive Service is amended to include: You may file a claim by calling Us toll-free at 1-866-664-4747 during normal business hours or you may file a claim online at www.cellbrokerage.com 24/7. Section 14, General, is deleted and replaced with the following: This Plan is not a contract of insurance.  Our obligations under this Plan are guaranteed under a policy issued by Dealers Assurance Company, 240 N. Fifth Street, Columbus, OH 43215, 800-282-8913.  Should We fail to pay or provide service on any claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim directly against the Insurance Company.

Washington: If You request cancellation of this Plan within thirty (30) days of the purchase date of the Plan and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Plan.  In the event We cancel this Plan, We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation with the effective date for the cancellation and the reason for cancellation.  What is Not Covered from coverage are limited to those expressly stated under the “WHAT IS NOT COVERED” section. You may file a claim directly with the insurance company at any time. The State of Washington is the jurisdiction for any civil action in connection with this contract. The Commissioner is the Plan Provider’s  attorney  to receive service of legal process in any action, suit, or proceedings in any court.

Wisconsin: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. All references to “Plan” are hereby deleted and replaced with “Service Contract”.
You may cancel this Service Contract at any time. We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for the cancellation. If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be void. The right to void the Service Contract applies only to the original purchaser of the Service Contract.  If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten percent (10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this Service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid. If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service Contract purchase price paid, less claims paid.  Unauthorized repairs may not be covered. The GENERAL section is amended to include: Our obligations under this Service Contract are insured under a service contract reimbursement insurance policy. Should We fail to pay any claim or fail to replace the Product covered under this Service Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract Purchase Price or, if the Provider becomes insolvent or otherwise financially impaired, You are entitled to make a direct claim against the insurer, Dealers Assurance Company, 240 N. Fifth Street, Suite 350, Columbus, OH 43215, for reimbursement, payment or provision of this Service Contract.

 

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